Billing Policy

Welcome to Carxana’s Billing Policy. This policy outlines the procedures and terms related to billing for our services. By using our website, you agree to the following terms:

1. Free Listings

• Basic Listings: Listing a vehicle on Carxana is free of charge. You can post your car listing without incurring any fees.

2. Premium Services

Optional Fees: Carxana offers optional premium services to enhance the visibility and appeal of your vehicle listings. These services include, but are not limited to:

1. Highlighted Listings: Increased prominence in search results and listings.
2. Top Placement: Priority positioning in relevant categories.
3. Enhanced Media Options: Additional photos, videos, and detailed descriptions.

Service Costs: The cost for these premium services will be clearly outlined before purchase. Charges are applied based on the selected premium features and the duration of their use.

3. Payment Process

1. Payment Methods: Payments for premium services are processed through our secure payment system. We accept various forms of payment including credit/debit cards and other electronic payment methods.
2. Billing Information: You are responsible for providing accurate and complete billing information. Any errors in the payment details may result in delays or inability to process your premium services.

4. Billing Cycle

1. Subscription-Based Services: If you choose a subscription-based premium service, billing will occur at the start of each billing cycle, as specified in your subscription plan.
2. One-Time Fees: For one-time premium services, charges will be applied at the time of purchase.

5. Refunds and Cancellations

1. Refund Policy: Payments for premium services are non-refundable once the service has been activated. We do not offer refunds for services that have been completed or delivered.
2. Cancellation: If you wish to cancel a subscription-based premium service, you must do so before the next billing cycle to avoid further charges. Cancellations will be processed according to the terms outlined in the subscription plan.

6. Disputes and Inquiries

1. Billing Disputes: If you believe there is a discrepancy or error in your billing, please contact us promptly. We will investigate and resolve any billing issues in accordance with our policy.
2. Contact Information: For any questions regarding billing or to address billing concerns, please reach out to our support team at support@carxana.com

7. Changes to Billing Policy

• Policy Updates: Carxana reserves the right to update or modify this Billing Policy. Any changes will be posted on our website, and continued use of the services signifies your acceptance of the revised policy.